How to create a reward

Rewards define how your customers and their referrals will be rewarded. To create a reward, you must create a program first. If you haven't yet, please follow this article to create your program.

Each program can have multiple unique rewards.

Creating rewards

To create a reward:

Log in to Partnero.
Under Programs, open the referral program you'd like to work with.
Go to Rewards under Referral.
Click New reward:
You will be presented with a modal where you'll be able to customize the reward. All settings are explained in detail below. Fill out the modal and click Create.

Reward settings explained

Each reward can be customized using the following settings:

Reward

Here you can set the main details of the reward.

Reward name - enter the name that will help you identify the reward. Don't worry, this name is internal.

Reward trigger - choose what event will trigger the reward. You can choose from the following options:

Sale - the reward triggers when there's a transaction;
Signup - the reward triggers when there's a signup;
Custom - choose any event you'd like to trigger the reward and enter the name and identifier to help us recognize it.

Reward recurrence - here, you can select how many rewards your customer will get from a single referral.
E.g., the customer can receive a single reward when the referral makes a purchase: receive rewards for all transactions within the first three months:or receive lifetime rewards:

Rewards review period - this setting allows you to set a specific time period to withhold the reward. This can be useful if you offer, e.g., a 14-day money-back guarantee and would like your customers to receive the reward after this period has passed.

Reward and Currency - default setting here is that the reward will be issued in a specific currency:However, you can go with a custom setting and enter any other unit, e.g. points:

Start of the trigger - set the reward to trigger immediately or after a set time of occurrence. E.g. you can issue a reward to your customer after they get three of their friends to sign up.

End of the trigger - similarly, you can set when the reward should end. This is especially useful if you're creating reward steps and want to offer a higher reward after specific achievements.

Customer reward

Use this section to define the exact amount of currency (or other units, if you've selected them under Reward & Currency) that your customer will receive.

The reward can be set to:

Percentage - rewards the customer with a percentage amount of the transaction, e.g., 15%.
Static - rewards the customer with a fixed amount of reward units, e.g., $15 or 15 points

Referral reward

Set the exact amount of currency (or other units, if you've selected them under Reward & Currency) that the referral will receive.