Statuses explained

This article covers the most common transaction, partner, and payout statuses in Partnero and what they mean.


Partner status and approval requests

Approval statuses only apply if you've enabled the approval process for your program. Read more about approvals here.

  • Active: the affiliate is approved and active in the program.
  • Pending: the affiliate signed up but hasn't submitted an approval request yet.
  • Pending approval: the affiliate submitted an approval request, ready for review.
  • Rejected: the affiliate's request to join the program was rejected.
  • Suspended: the affiliate's account is suspended.


Payout request status

Read more about managing payout requests here.

  • Requested: the affiliate submitted a payout request, ready for review. Approve, deny, or return it for resubmission.
  • Approved: the request is approved and ready for payout.
  • Rejected: the request was rejected.
  • Resubmit required: the request was returned to the affiliate due to missing details.
  • Paid: the request was paid out.

Reward status

  • Paid: reward has been paid.
  • Ready to withdraw:  the reward is available for the affiliate to withdraw.
  • In review: the reward is within the review period. Read more.
  • Rejected: the reward has been rejected.
  • Fraudulent: marked fraudulent because the affiliate's and customer's email addresses match. Read more.
  • Declined: the reward was in review and was not approved (“Declined during review”).  
  • Expired: the commission period has ended, so the transaction doesn't generate a reward. Read more.
  • Not eligible: Catch-all for unpaid rewards that aren’t in the buckets above (e.g., recorded, but not payable; commission settings incomplete and similar).

Still need help? Contact us Contact us