Statuses explained

This article explains what each partner, payout, reward, and transaction status means in Partnero, so you can quickly see where things stand without digging into individual records.

Partner status and approval requests

Approval statuses only apply if you've enabled the approval process for your program. Read more about approvals here.

Active: the affiliate is approved and active in the program.
Pending: the affiliate signed up but hasn't submitted an approval request yet.
Pending approval: the affiliate submitted an approval request, ready for review.
Rejected: the affiliate's request to join the program was rejected.
Suspended: the affiliate's account is suspended.
Invited: the affiliate has been sent an invitation but hasn't joined yet.
Archived: the partner has been removed from the program.

Payout request status

Read more about managing payout requests here.

Requested: the affiliate submitted a payout request, ready for review. Approve, deny, or return it for resubmission.
Resubmit required: the request was returned to the affiliate due to missing details.
Resubmitted: the affiliate resubmitted the request after it was returned.
Approved: the request is approved and ready for payout.
Scheduled: the request is approved and queued for automatic payout.
Failed: an automatic payout attempt failed. It can be retried or completed manually.
Paid: the request was paid out.
Rejected: the request was rejected.

If you use automated payouts, a scheduled payout also shows a transfer status while it's being sent:

In progress: the transfer has started and hasn't finished yet.
Completed: the payment provider confirmed the transfer.
Waiting: the payout hasn't been sent to the payment provider yet.
Failed: the payment provider rejected the transfer.

Reward status

This is what shows in the Status column on the Rewards list (Reports → Rewards), alongside each reward's linked transaction.

Paid / Rewarded: the reward has been paid or fulfilled.
Ready to withdraw / Available: the reward is available for the affiliate to withdraw (refer-a-friend rewards show as Available).
In review: the reward is within the review period. Read more.
Declined: the reward was in review and was not approved.
Rejected: the reward has been rejected.
Fraudulent: marked fraudulent because the affiliate's and customer's email addresses match. Read more.
Expired: the commission period ended, or the affiliate didn't claim the reward before the claim window closed. Read more.
Not started: the commission period hasn't begun yet (for programs that start commissions after a set number of occurrences).
Paused: the reward was created while the related commission rule was paused.
Refunded: the reward was archived because the related transaction was refunded.
Not eligible: catch-all for rewards that aren't payable and don't fit the buckets above — for example, incomplete commission settings or a failed fulfillment.

Transaction status

Under Customers → Transactions, the Reward status column shows the status of the reward linked to each transaction.

Paid: the linked reward has been paid.
Unpaid: the reward is ready to be paid, or no reward has been generated yet.
Archived: the transaction has been archived.
Otherwise, the column shows the reward's underlying status as-is — In review, Rejected, Fraudulent, Post commission period, Refunded, and so on.

You can filter this list by: All, Paid, Unpaid, Available, Reward in review, Rejected, Fraudulent, Archived.